FAQ

Check below for some of our most frequently asked questions.

No! There are no fees to use your tag(s). 

Roam Tags are utilize the same batteries found in Air Tags (CR2032) that last for up to 6 months. CR2032 can be found at any local convenience store for when you need to replace your battery. No charging needed! Note that battery life varies based on usage of your tag (ex. if you are always in range of the tag, the tracking will activate, and will use the battery more). 

Standard dog tags have an unspoken issue with allowing unwanted eyes to see your home address, phone number and name.

With Roam Tags you can choose to make any of your information public or private at anytime.

No, this isn't an Air Tag with a custom QR code on it! Apple recently open sourced their Find My technology allowing companies like ours to build tracking into their own products.

Roam tags do work exactly like Air Tags with your tag being tracked right in the Apple Find My app.

We added a custom pet profile, built in keychain , and a holder to slide right on your pets existing collar.

Roam tags are truly the last dog tag you'll ever need!

Our tags measure in at 1.3 inches in diameter and .3 inches in height. The tags weigh .3 ounces. 

Our tags are slightly larger than Air Tags. 

Yes! Your pets location can be tracked using the Apple Find My App. 

This data is stored in your pets profile for only you to see.

Your Roam Tag can only be linked to one iCloud account for tracking purposes. If you share the same iCloud account with another individual(s), they will also be able to track your tag. 

Yes, our tags are rated IP67 waterproof! 

Roam Tags ships all products from our facilities in New Jersey. The average order shipment time is 3-5 bussiness days. We also offer overnight shipping options for customers (or pets) in a rush!

UPDATE: 03/01/23. Yes! We now offer free shipping worldwide.

Please follow the steps below to sync your Roam Tag to your Apple Find My Account? 

  • Step 1: Open the Apple Find My App
  • Step 2: Click on the 'Items' tab
  • Step 3: Click the '+' button
  • Step 4: Click 'Add Other Item' (do not click 'Add AirTag')
  • Step 5: Press the button on the front of your Roam Tag to begin the sync process
  • Step 6: Once your tag is identified, connect it to your account

Roam Tags are the first pet tracker to utilize Apple Find my for live location tracking. 

 

As long as your tag is within 200 feet of any of the 1.8+ billion iPhones, iPads, Apple Watches and Macs across the world, your tag will be tracked! 

 

Yes, all Roam Tags are rated IP67 waterproof. 

Pet Profile: Go to the pet profile and hit 'deactivate' where your code is listed. 

Apple Find My: Delete the tag from your Apple Find My account. Press the front button 5 times, and on the 5th time, hold it till you heard a chime sound. Your tag will reset after this sound. 

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